Refund and Returns Policy

At Koffi Kulture, we strive to provide the highest quality products and excellent customer service. While we hope every purchase meets your expectations, we understand that sometimes issues arise. Please review our policy for refunds and returns below.

When Are Refunds or Returns Accepted?

  1. Our Responsibility:

    • If we made a mistake with your order, such as sending the wrong product or an incorrect grind, we will take full responsibility.
    • Contact us within 48 hours of receiving your order at info@koffikulture.com with details of the issue, including your order number and photos, if applicable.
    • We will resolve the issue promptly at no additional cost to you.

  2. Non-Returnable Items:

    • Due to safety and quality concerns, coffee cannot be returned.
    • This includes situations where the product packaging has been opened or the coffee has been partially consumed.

  3. Customer Responsibility:

    • Refunds or returns will not be granted for errors caused by incorrect information provided by the customer (e.g., wrong shipping address).
    • In these cases, we recommend placing a new order with the correct details.

How to Notify Us of an Issue

To request a refund or address an issue:

  • Email info@koffikulture.com within 48 hours of receiving your order.
  • Provide:
    • Your order number.
    • A description of the issue.
    • Clear photos, if the product was damaged or incorrect.

What Happens Next?

  • Once we review your email and confirm the issue, we will arrange for a replacement or refund, depending on the situation.
  • Refunds will be issued back to your original payment method within 10 business days after approval.
  • If you do not receive your refund within 15 business days, please contact us at info@koffikulture.com.

Situations Beyond Our Control

If your order is delayed, lost, or damaged by the shipping carrier:

  • You may file a claim with the carrier directly or contact us for guidance.
  • We will do our best to support you in resolving the matter.

Thank you for choosing Koffi Kulture. We are committed to ensuring a positive experience for our customers.

If you have questions about this policy, please email us at info@koffikulture.com.